FAQ.

Frequently asked question studioshelter​

Who is Studio Shelter?

Who is Studio Shelter?

Shelter is a collective between creatives, artists and makers. Originated from the idea to amaze an (online) audience with our combined talents, emerged from one moment when it was no longer physically possible. One that firstly merges into an audiovisual event on Twitch and secondly, will unfold at extraordinary locations through well thought-out co-hosting from various parties.

What is “The Revival”?

What is “The Revival”?

The Revival marks the realization of our very first creation, after so many months of doing nothing but livestreams. Blood, sweat and tears went into this concept. The Revival symbolizes a new chapter, one of humble beginnings and reawakening. Not only for us, but hopefully also for you as visitor. Order your tickets here.

When does it take place?

When does it take place?

The Revival will take place on the 25th and 26th of September 2020. Expected Arrival of guests: 19.30 – 19.45 Start Show: 20.15 Pause: 21.30 - 21.45 End Show : 23:00 Phase-out-period / last drinks : 23:00 – 00:00

Are there any age restrictions?

Are there any age restrictions?

There is no minimum age for The Revival. However adult supervision is mandatory for children under 16 years of age. In addition, we ask everyone to bring a valid ID.

What precautions are being taken to ensure safety?

What precautions are being taken to ensure safety?

First of all only a maximum of 100 people (excluding staff and crew) are allowed to enter this event and venue, which is completely open-air. With a large surface of 750m2, our visitors will be divided into 3 sections. To counter-act possible group forming, visitors have to buy a 2-person ticket which means you can only sit next to your musical soulmate. During the event it’s no allowed to walk or stand. Consider it like going to the cinema as you’re about to witness an energetic theatrical ride. The guidelines of the RIVM are the starting point for the initiative, so matters such as hygiene, safe walking routes and sufficient distance are self-evident during The Revival.

Will screening (triage) and guest registration take place?

Will screening (triage) and guest registration take place?

The Revival can only be entered when applying a digital form using the app www.checkgesprek.nl were you conduct a digital check-up via you own phone about your current health and enter one or more personal data. No complaints? Then you will receive a green card. Show this to the staff of the location and entrance is permitted. Personal data will only be used in case of outbreaks / emergency.

Can I bring a small Pillow?

Can I bring a small Pillow?

Unlike what you are used to, The Revival is a seated experience. Do you want to sit extra comfortable? You’re permitted to bring a small pillow.

Should I bring a jacket or vest?

Should I bring a jacket or vest?

The Revival is an open-air event, which means it could get a little colder especially when you’re sitting. Repeatedly doing some mad fist-pumps, bringing in an extra jacket or vest could come in handy. We’ll make sure there’s a poncho for your just in case all hell breaks loose, do however know that natural rain really spices up the show. Whatever happens, we got you covered.

Where does it take place?

Where does it take place?

The Revival will take place on one of the most beautiful and oldest castles in The Netherlands. Located in the heart of the North Limburg, just upriver from Venlo. You’ll behold; Kasteel de Keverberg in the charming village called Kessel, displays a fascinating contrast between past and present, completely redesigned with contemporary architecture, yet originating back to the 1st Crusades (950 A.D.- 9th Century) and being divinely established near the Meuse, it became Limburg’s hidden treasury. We cannot wait to bring this castle alive! Kasteel de Keverberg Kasteelhof 4 5995BX Kessel

What about accessibility, parking, public transport?

What about accessibility, parking, public transport?

Make sure to check the buttons listed below our eventpage on this website. Click here to travel with lightning speed and scout out your journey.

Some problems with my ticket occurred, what now?

Some problems with my ticket occurred, what now?

For ticket questions and / or ticket problems, please contact our ticket partner Eventix: https://eventix.nl/faq

Can I smoke?

Can I smoke?

It is allowed to smoke outdoors, do however keep attention to others around you. Smoking in the Castle is strictly forbidden.

What if the event is being cancelled?

What if the event is being cancelled?

Cancellations or restitution of bought tickets is not possible. Studio Shelter works with a non-refund policy, unless the event is being canceled due reasons such as; bad weather, fire, cancelling by artists, corona etc. If The Revival is cancelled entirely as a result of or in connection with force majeure before it has started, Studio Shelter will reimburse the purchase amount (excluding fees) of the admission Ticket. The visitor cannot claim any (damage) compensation from the Studio Shelter other than the refund of the purchase amount. Refunds will only be made after the visitor has issued an original, valid and undamaged admission Ticket to Studio Shelter. In other cases, there is no entitlement to a refund.

Who is Studio Shelter?

Shelter is a collective between creatives, artists and makers. Originated from the idea to amaze an (online) audience with our combined talents, emerged from one moment when it was no longer physically possible. One that firstly merges into an audiovisual event on Twitch and secondly, will unfold at extraordinary locations through well thought-out co-hosting from various parties.

What is “The Revival”?

The Revival marks the realization of our very first creation, after so many months of doing nothing but livestreams. Blood, sweat and tears went into this concept. The Revival symbolizes a new chapter, one of humble beginnings and reawakening. Not only for us, but hopefully also for you as visitor. Order your tickets here.

Where does it take place?

The Revival will take place on one of the most beautiful and oldest castles in The Netherlands. Located in the heart of the North Limburg, just upriver from Venlo. You’ll behold; Kasteel de Keverberg in the charming village called Kessel,  displays a fascinating contrast between past and present, completely redesigned with contemporary architecture, yet originating back to the 1st Crusades (950 A.D.- 9th Century) and being divinely established near the Meuse, it became Limburg’s hidden treasury. We cannot wait to bring this castle alive! 
Kasteel de Keverberg 
Kasteelhof 4 
5995BX Kessel 

When does it take place?

The Revival will take place on the 25th of September 2020. 
Expected Arrival of guests: 19.30 – 19.45 
Start Show: 20.15
Pause: 21.30 - 21.45
End Show : 23:00 
Phase-out-period / last drinks : 23:00 – 00:00

Are there any age restrictions? 

There is no minimum age for The Revival. However adult supervision is mandatory for children under 16 years of age. In addition, we ask everyone to bring a valid ID.

What precautions are being taken to ensure safety?

First of all only a maximum of 100 people (excluding staff and crew) are allowed to enter this event and venue, which is completely open-air. With a large surface of 750m2, our visitors will be divided into 3 sections. To counter-act possible group forming, visitors have to buy a 2-person ticket which means you can only sit next to your musical soulmate. During the event it’s no allowed to walk or stand. Consider it like going to the cinema as you’re about to witness an energetic theatrical ride. The guidelines of the RIVM are the starting point for the initiative, so matters such as hygiene, safe walking routes and sufficient distance are self-evident during The Revival.

Will screening (triage) and guest registration take place?

The Revival can only be entered when applying a digital form using the app www.checkgesprek.nl were you conduct a digital check-up via you own phone about your current health and enter one or more personal data. No complaints? Then you will  receive a green card. Show this to the staff of the location and entrance is permitted. Personal data will only be used in case of outbreaks / emergency. 

Can I bring a small Pillow?

Unlike what you are used to, The Revival is a seated experience. Do you want to sit extra comfortable? You’re permitted  to bring a small pillow. 

Should I bring a jacket or vest?

The Revival is an open-air event, which means it could get a little colder especially when you’re sitting. Repeatedly doing some mad fist-pumps, bringing in an extra jacket or vest could come in handy. We’ll make sure there’s a poncho for your just in case all hell breaks loose, do however know that natural rain really spices up the show. Whatever happens, we got you covered. 

Some problems with my ticket occurred, what now?

For ticket questions and / or ticket problems, please contact our ticket partner Eventix: https://eventix.nl/faq

What about accessibility, parking, public transport?

Make sure to check the buttons listed below our eventpage on this website. Click here to travel with lightning speed and scout out your journey. 

Can I smoke?

It is allowed to smoke outdoors, do however keep attention to others around you. Smoking in the Castle is strictly forbidden.

What if the event is being cancelled?

Cancellations or restitution of bought tickets is not possible. Studio Shelter works with a non-refund policy, unless the event is being canceled due reasons such as; bad weather, fire, cancelling by artists, corona etc.

If The Revival is cancelled entirely as a result of or in connection with force majeure before it has started, Studio Shelter will reimburse the purchase amount (excluding fees) of the admission Ticket. The visitor cannot claim any (damage) compensation from the Studio Shelter other than the refund of the purchase amount. Refunds will only be made after the visitor has issued an original, valid and undamaged admission Ticket to Studio Shelter. In other cases, there is no entitlement to a refund.

Can I decide where I sit?

Can I decide where I sit?

Seats are assigned through Studio Shelter and the staff will escort you to the designated seat. This will be completely random, but you will be sitting with the same person you bought the ticket with.

How can I have my ticket scanned?

How can I have my ticket scanned?

The ticket will be scanned at the entrance via the handy Eventix app. Would you prefer to bring a printed version of the ticket? That is also allowed!

Do you have any other questions?

Do you have any other questions?

Feel free to send us an email via the contact form, we strive to respond within 24 hours.s

Can i decide where I sit?

Seats are assigned through Studio Shelter and the staff will escort you to the designated seat. This will be completely random, but you will be sitting with the same person you bought the ticket with.

How can i have my ticket scanned?

The ticket will be scanned at the entrance via the handy Eventix app.
Would you prefer to bring a printed version of the ticket? That is also allowed!

Do you have any other questions?

Feel free to send us an email via the contact form, we strive to respond within 24 hours.

rocketman
Beeldmerk

STUDIO SHELTER

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